Extended Stay America Select Suites - Tampa - Brandon - East - Tampa, Florida

Michael G

Comfortable beds, convenient location, great rates and outstanding staff. The front desk staff stands out and they made sure our stay was a great one. Thank you to Talia, Ashley, Amanda and Deborah.| One of the reasons the front desk staff is so incredible was due to their leader, mentor and property manager, Deborah. | Deborah is without a doubt a huge asset to the company. She is very professional, helpful and extremely pleasant. She made our stay a great experience and we will definitely be repeat guests in the future.

Keyana Rogers

The only pro I can think of about this hotel is the receptionist’s that work here as far as Talia, and Ashley they always are very helpful and trying to do everything they can to assist in resolution for our concerns the rest of the staff that I have encountered have nasty attitudes and give the company a bad name how can you come to work with an attitude one employee (Amanda) spends more time chain smoking then she does actually helping others if it where not for Talia and Ashley and Deborah we would NOT be staying here At all. There are a lot of cons about staying at this hotel as far as the environment of who stays here and what’s goes on, the elevator is always down, the hallways are very rank as far as the smell of urine, no breakfast, no amenities, but they want to charge you full price.

Matthew Geiselhart

I would avoid this place at all costs. They might be the cheapest option in the area for extended stays but the property manager lied straight to my face. I had gotten ill and the doctors weren’t sure if it was due to where I was staying because they were awful at cleaning the rooms. Therefore I asked Debra, the property manager if I found a new place to stay if they would refund the rest of the week I had already prepaid for. She told me to my face yes and the assistant manager told me the next day before I left that I didn’t need to get the money on my card right then because they would have it directed back to my card. I called the next day after checking into uptown suites and they pretended like they didn’t remember the conversations. Debra who I knew since I stayed there for 2 months literally pretended like she didn’t know who I was and we didn’t have this exact conversation literally 2 days earlier and made up some excuse as to why they were NOT GOING to refund the remainder of the stay I did not use. If I had known the property manager was a liar I obviously would have just finished the stay I paid for instead of paying another weeks amount at uptown. It was one of the most disrespectful things I’ve seen a “manager” do. I would avoid this chain at all costs and especially the falkenburg location. It was so dirty from the horrible cleaning that I was getting bites during the night from insects and then they basically stole my money by confirming they would return it and then forgetting two of the managers told me that the next day. Really sad.

Christina Harris

Me and my family stayed here for about two months and our stay was better then the last hotel we was at. The staff, Amanda, Ashley and Ms Deborah was very pleasant and nice and any other staff that i may have forgot thanks so much. I didn't have any issues during my stay. It was definitely good especially since I work remotely.

Scott M

The staff especially the front desk were absolutely amazing! They're friendly attentive, and outgoing. While the hotel itself is a bit lacking especially the elevator that works part time and no outdoor seating at all. The staff is second to none.

Vance Stovall

On Monday September 9, 2024 I and my Wife were looking for a reasonably priced hotel room in the Brandon Florida area for one night. This wasn't an exotic vacation so we didn't need all the bells and whistles just something clean and quiet where we wouldn't have to worry about any crime issues. Upon searching on google I did see the Extended Stay America Hotel located off of S. Falkenberg and Causeway Blvd. for $94 a night. Now we used to live in the Brandon area not too long ago and we recalled when they built this area up with new Apartment homes, restaurants, car wash, gas stations, etc. It still looks fairly new and inviting all around this area. So we booked the room with confidence.

Upon arriving to the hotel the wood and carpet flooring in the hallway looked dirty and the hallway smelled like marijuana. Upon checking in and gathering our luggage we moved to the elevator go to the 4th floor to our room. The elevator smelled like an old dusty bar where they never change the carpet! It also smelled like marijuana! When we get to our room the wood floor looked dirty! The room looked nothing like the beautiful bright polished photo on the website. I'm assuming that was the photo they took when the place was first built. It was raining heavy when we checked in and the clerk gave us bath towels to cover ourselves while we went back and forth to the car (to which I appreciated). I took those wet towels and cleaned the floor. You wouldn't believe how dirty those towels were after I wiped the whole floor! I have attached various photos as proof of this and other issues.

Further issues were the wall socket looking like it was covered in grease splatter. Roaches in the bathroom, kitchen and on the wall. The website still shows the hotel having a fitness center. So I walked each floor looking for this. Each hallway wreaked of marijuana scent! I came across a staff to which I was then informed that there was no fitness center. Later that night I took our dogs for a walk and observed a couple of people sitting in their vehicles with the doors open smoking marijuana. I observed another group of males with alcohol bottles on the top of their car just hanging out. While walking around the building every time I passed an A/C exhaust blower it smelled like strong marijuana!

After all of my observations it was clear to me that these activities and the way this hotel was ran is the norm. I just wish this was advertised. What is advertised is a beautiful, clean and quality room and environment. As a final insult upon arriving home and unpacking my luggage a roach fell out!

I would advise the owner and managers to view the attached photos and understand that this is most likely what most rooms look like. Either you walk or have someone you trust walk the hallways, stairwells and elevators and Imagine being a customer who is looking for the clean polished hotel they saw on the website. I would suggest you make some drastic changes or update the website photos to reflect how the place really looks.

Marilyn Kotecki

Staff was very friendly. I had the pleasure of getting introduced to a new employee on my arrival. I think her name was Mandy or Amanda. My young lady with the beautiful smile and long eyelashes helped me with my luggage and key because the elevator was down. What a staff the service was great. The rooms are bare but all i needed was a bed. Thank the maintenance person for helping me fix the TV. Very nice young man.

Robyn Sligh

Very cozy and comfortable living. The beds make for a wonderful, and restful nights sleep. I love the spacious room I have in my place. It's like living in an efficiency apartment. It's location is convenient to stores, restaurants, and bus stops, whether you are walking or driving. The staff, Ms. Ashley, Deborah, and Miles are wonderful people who really take care of their residents.