Donna Hastick
4/5
Dr. Soltanpour’s rating would also have to include his office staff of just two. Just came from doctor’s appointment with my mom, and while filling out forms being a first-time patient, the last form did not make sense to me because they were asking me to add $50 to a $40 co-payment to receive a prescription for glasses of it was needed. The problem is, I stated to the so-called “professional” who sits at the front desk, that this statement does not make sense because I didn’t know if she needed a new prescription, and it would be unreasonable to pay for a new prescription when one is not needed. I will not know if my mother needs a new prescription until AFTER my mother takes a test. She did not have an explanation, and instead wanted to get rid of the problem. She proceeded to make rude hand motions to me to signal that I should not speak to the technician and her, just her alone. It is only respectful that you speak to the two people that are eyeballing you at the present time. If you don’t know who you’re speaking to, I suggest you do not make a customer’s first impression be less than perfect. Being rude is NOT a prerequisite for being smart. Dr. Soltanpour and his technician are acceptable professionals AND HUMANS in their own right, thank God. I cannot say the same for that one individual at the desk, as she was very condescending. I have studied medicine for 34 years of my life, and I refuse for anybody of her caliber to demean my character. Now you can try to sabotage appointments, and that’s what I would EXPECT you to do, based on the fact that you know this review is based on you, but you can help your situation by showing a little class. I will keep bringing my mother back to Dr. Soltanpour because he is a gifted physician, and my mother is quite satisfied.
