William P. Clements Jr. University Hospital Emergency Room - Dallas, Texas

Kathy Wu

I brought my daughter to the emergency room due to her severe eye pain, light sensitivity, and sudden vision loss. Despite the seriousness of her symptoms, we were kept waiting for over two hours with no meaningful examination. They only checked her blood pressure, and no further diagnostic tests or evaluations were done.

After two hours of waiting, we were informed that we needed to go to Children’s Hospital because she is under 18. I had already mentioned to the staff that we had an appointment with her doctor the following morning. This entire experience felt like a waste of time with little communication or urgency from the medical team. I expected much better care from a renowned facility like UT Southwestern.

Bruce Belton

I don't understand why people are complaining about Clements Jr. University Hospital Emergency Room. It's a Level 4 Trauma Center. A mile away, is one of the finest Level 1 Trauma Centers in the country: UT SW Parkland Hospital. As a Heart Transplant patient, I've been through the ER twice: nothing bad to say about it. I ended up spending the night in ER, when they didn't have a CICU room for me. But, everyone was nice and accommodating as possible. BTW: both those times I was delivered by ambulance. Never even stopped until I was in an examination room. For follow on appointments, I take the short-cut (to the Blue Elevators) through the ER and have NEVER seen the ER crowded.

Alex Pritts

As with literally any ER ever, the wait is awful. There’s no way around it, and while there are plenty of ERs to choose from in DFW, there’s just so many people here. If you look at the picture you’ll see urgency levels, even a seizure is down to #3. It didn’t seem like too busy of a night and I still waited 5.5 hours, but it is what it is. Everyone I interacted with was extremely kind and helpful except for only 1 nurse at the checkin stand who I asked for an update. The nurse who checked me in, and the supervising nurse at check in were great. The guest relations team was super friendly and helpful. All of the nurses in the back were great and the doctor saw me quickly and got me taken care of. Heading out the security team escorted me to my car so I didn’t have to walk which was really nice. You can count on good quality care here, but without a life threatening issue you’re in for a long haul of a wait

Gigi Storm

Here today, 1/11/23, Been here four hours and STILL haven't seen a doctor. Understand they're busy but lots of walking around following each other around. We've been waiting in a hallway. not even in a room. Arrangements made prior visit just need approval to be moved Stuck here waiting for doctor approval and a social worker. For whatever reason. This takes FOUR hours? Most people have been nice but place is a mess and many things seem broken. Not impressed yet.

Mahdi Heidarizad

I was here around 11 pm and they did the pressure test and check-in after 10-15 minutes. But, I waited till 2 am to see the nurse and do other tests. I’m writing this review at 3:35 am and waiting for my test results or possibly see a doctor. There are so many patients here but they call people every 15-20 minutes. They are very slow. There is an old lady patient that she complained about the waiting time to see the nurse and doctor, one of the nurses said there are only 2 doctors for all patients, unbelievable!!!
Nurses are respectful and kind. But this system has an issue and has a weak management.
Do not come if you do not want waste your time.
It’s 3:50 and some patients left because of waiting too long. They argued with one of the nurse and it doesn’t seem she cares at all, I haven’t seen something like that before. One of the patients that left was an old man that you could see that he cannot talk and walk properly. The nurse told him come back if you needed anything, although he was here already and begging for help but they ignored him and treat him awfully. That was so disappointing to see all this in a hospital in Dallas.

Shana (“Ryry”)

No American Sign Language Interpreting
?and no nurses and no doctor
The nurses ignored me because I am so pain
I been waiting long time

Teresa Cortez

Worst hospital emergency room !!!!! I took my mom at 10:00pm and we are still awaiting to go to a room and it is now 3:13am. This is insane and patients should not have to wait over 5hrs who are in severe pain. My mom entire face was swollen and in pain. They said the wait is typically 5 hrs or longer. Avoid this hospital if possible

Kevin Tolson

After being in an auto accident, my partner and I came in 03/14/18 and waited over 5 hours to be seen. After asking where we were in line we received a very generic “I don’t know” answer. We had to leave because my level of pain and discomfort was through the roof. We returned on 03/15/18 to sit another 3 and a half hours in a room separated to be told we needed to take ibuprofen for our pain and discomfort. Whatever the kick back this hospital gets for pushing ibuprofen on people with serious car accident injuries must be incredible! Don’t come here if you want to see a doctor because, all you get is an un-glorified black nurse practitioner named Sandra, who loathes and detests providing services to other races!

Sandra told my partner, “do not return unless you have lost ALL sensation in a limb or you CANNOT move your head from side to side. Where’s the logic in this treatment?